Privacy Policy

1. Information We Collect

We only collect the minimum information necessary to provide and improve our services.

1.1. Information You Provide

• Registration email and contact information. • Account password (securely encrypted). • Top-up, payment, and order history details. • Content you provide when contacting our support team.

1.2. Information Collected Automatically

• IP address, browser type, device type. • Cookies and session data. • Access time, visited pages, and actions within the system.

1.3. Sensitive Information

We do not intentionally collect sensitive data such as national ID, passport details, bank login credentials, or biometric data, unless you voluntarily provide such information during support interactions.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing, operating, and maintaining our services. • Processing payments, top-ups, and managing balances. • Supporting users and handling complaints. • Detecting, preventing, and responding to abuse or fraud. • Improving user experience and system performance. • Complying with applicable legal and regulatory requirements.

3. Sharing and Disclosure of Information

We do not sell or rent your personal data to third parties. We only share data in the following cases:

• Payment partners: payment gateways and intermediary banks. • Infrastructure and security providers: CDN, firewalls, anti-DDoS solutions. • Analytics and statistics tools: traffic and performance analytics. • Government authorities where we are legally required to do so.

In all cases, we strive to limit the amount of information shared to the minimum necessary and to protect your privacy as much as possible.

4. Data Storage and Security

We implement reasonable technical and organizational measures to protect your personal data.

• Passwords are encrypted using secure algorithms. • Data transmission is protected via HTTPS encryption. • Systems are monitored, updated, and patched on a regular basis. • Internal access to user data is restricted and controlled. • Regular data backups are performed to reduce the risk of loss.

Personal data is retained only for as long as necessary to fulfill the purposes described in this Policy or as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session. • Remember your language and interface preferences. • Analyze traffic and optimize performance. • Enhance security and prevent unauthorized access.

For more details, please refer to our Cookies Policy page and manage cookies in your browser settings.

6. Your Rights

Depending on applicable laws, you may have some or all of the following rights:

• The right to request access to your personal data. • The right to request correction of inaccurate information. • The right to request deletion of your account or certain data (where permitted by law). • The right to object to certain types of data processing. • The right to contact us with any questions about how we handle your personal data.

To exercise these rights, please contact our support team through the contact information provided on the website.

7. Third-Party Services and Links

Our website may contain links to third-party websites or integrate external services.

• Third-party websites and services have their own privacy policies. • We are not responsible for their content, security, or data-processing practices. • You should review each third party’s privacy policy before using their services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services.

• Any changes will be published on this page. • For significant changes, we may additionally notify you via email or in-account notifications.

By continuing to use our services after changes are published, you agree to the updated version of this Policy.